Return & Refund Policy
About Returns & Refunds
The EarthBox® gardening system, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. The refund applies to the product purchase price and NOT the shipping and handling. The policy also does not cover the packaging or shipping cost, incurred by the customer, to return the product back to our Scranton, PA facility. Certain items may require a restocking fee of 15%. All EarthBox®-brand products must be returned to our Scranton, PA facility. In order to return non-EarthBox®-brand products, please email us and tell us what it is you are trying to return, and we will provide the proper return address.
All that is required for a customer to return their EarthBox®-brand products are:
1. First and last name of purchaser
2. Zip code
3. Customer number (if available)
4. Order/invoice number and/or packing slip
5. Product(s) must be placed in a shipping envelope, carton, or box.
6. Reason for return
The customer is advised to keep the tracking number of any returned package.
The EarthBox® gardening system, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. Any defective and/or missing part(s) will be shipped to the customer, without charge, within 1 business day of receiving the customer’s request.
Customers should keep the defective parts until told by a Customer Advocate to:
- Discard the defective product(s)
- Recycle the defective product(s)
Exceptions may occur when:
- The customer is unable to discard or recycle the defective product(s)
- The defect is unusual and may be of interest to evaluate at our Scranton, PA facility.
In this event, EarthBox® Inc. will issue a pick-up by FedEx for the defective product(s).
We currently have 2 methods of refunding:
1. Credit Card refunds
2. Check refunds
Once in receipt of the product, at our Scranton, PA facility we will then unpack what has been returned and inspect for quantities, damages, etc. Within 72 hours of receipt of the returned product(s), a Customer Advocate will contact the customer.
The customer must verify the card type, and last four digits of the card number. We ask to allow up to 2 business days for the transaction to appear on the customer’s credit card.
It may take up to 4 weeks for refund checks to be issued. Once the check is ready to be mailed, the customer will be called or e-mailed.
Last Update: January 31, 2013