EarthBox Shipping Policies and Procedures
We guarantee safe shipping on all orders and are proud to offer "Standard Shipping" by FedEx Home Delivery (Ground), FedEx SmartPost, and USPS/Parcel Post. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us and a replacement will be issued free of charge within 1 business day of receiving your request. You should photograph and keep the defective parts and packaging until told by a Customer Service Representative (CSR) to discard, recycle, or send back the defective product(s).
Shipping and Handling
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouse to arrive within 5-8 business days of receipt of the order, with the exception of backordered items, which could take longer. Items shipped via USPS/Parcel Post may take 12-15 business days, depending on final destination. Some items may not arrive in the same box, and all packages should be opened and carefully inspected upon receipt. Some heavy or oversized items may incur an overweight surcharge. By law, some items (such as pesticides or repellents) cannot be shipped to certain states or outside the Continental U.S.
Shipping to AK, HI, and U.S. Territories
Items shipped to AK, HI, and U.S. territories must be delivered by USPS/Parcel Post and charged at our "USPS/Parcel Post" shipping and handling rates. Please be aware that shipping outside the Continental U.S. will result in longer arrival times, and may take up to 6 weeks for delivery. Novelty manufacturing Co. is not repsonsible for items delayed in shipping
Shipping to a P.O. Box
We strongly recommend using a residential mailing address since most items cannot ship to a P.O. Box. If this occurs we will contact you.
We only ship to the United States, U.S. Territories, APO/FPO addresses, and Canada. For customers wishing to ship orders to APO/FPO addresses via USPS/Parcel Post, please call Customer Service at 1-800-442-7336 between 8:00 a.m. – 4:30 p.m. EST, Monday through Friday. We regret we cannot ship to any other foreign countries. Canadian customers should read the full Canadian Shipping Policy HERE.
Shipping Methods and Transit Times
|Continental 48 States||Standard Shipping||5-8 business days|
|Continental 48 States||USPS/Parcel Post||12-15 business days|
|AK, HI, and U.S. Territories||USPS/Parcel Post||Up to 6 weeks|
Shipping and Handling Charges (U.S. customers)
|Order Total||Standard Shipping to Continental 48 States (Ground: FedEx Home Delivery, FedEx SmartPost, or USPS/Parcel Post)||USPS/Parcel Post Shipping to HI, AK, and U.S. Territories||FedEx 2-Day Delivery Shipping (by request only)||FedEx Next Day Standard Overnight Shipping (by request only)|
|Up to $30.00||$7.95||$14.95||$22.95||$27.95|
|$30.01 - $50.00||$9.95||$29.95||$29.95||$45.95|
|$50.01 - $70.00||$16.95||$46.95||$46.95||$62.95|
|$70.01 - $90.00||$18.95||$58.95||$58.95||$74.95|
|$90.01 - $125.00||$19.95||$69.95||$69.95||$89.95|
|$125.01 - $250.00||16% of total merchandise||40% of total merchandise||40% of total merchandise||50% of total merchandise|
|$250.01 - $5,000.00||13% of total merchandise||40% of total merchandise||40% of total merchandise||40% of total merchandise|
Shipping to a Different Address
You can ship to a single (1) different address (from the "Billing Address") without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information. If you wish to ship to multiple addresses, you must complete a separate order for each different shipping addresses. We are unable to combine shipping charges for multiple addresses/ orders.
Because items that include our Potting Mix are bulky and heavy, these items previously had an overweight surcharge, in addition to regular Shipping & Handling charges.
PLEASE NOTE: Overweight surcharges are no longer added to the shopping cart at checkout. Items that previously incurred these charges now have the charge built in to the cost of the item.
Items that included our 2.0 cu. ft. of Potting Mix, incurred an overweight surcharge of $6.95 for each item, and was in addition to regular shipping and handling charges, which are listed under the Shipping and Handling Charges chart, above.
Items that included our 1.0 cu. ft. of Potting Mix, incurred an overweight surcharge of $3.49 for each item, and was in addition to regular shipping and handling charges, which are listed under the Shipping and Handling Charges chart, above.
6.0% sales tax on the merchandise and shipping charges is added to orders billed and/or shipped to Pennsylvania (PA).
We do not allow customers to pick-up any products from our manufacturing plant, warehouses, or offices. We must ship all items, no exceptions.
Placing Orders on Hold
We do not allow any customers to choose to delay or hold orders for shipment at a later date/time. Once placed, we must process and ship all orders immediately, no exceptions. In some cases, if an order is received with an item that is back-ordered, the entire shipment may be held until all products are ready to ship at the same time.
From time-to-time, incidents beyond our control may affect shipping, resulting in a longer period of time before you receive your order. Such incidents may be related to weather or other natural disasters; government restrictions such as "State of Emergency;" or mechanical failure on the carrier's mode of transport. Novelty Manufacturing Co. will not be held responsible for such delays. In appropriate cases, we will file a claim with the carrier.
Cancelling Orders & Shipments
If a customer would like to cancel or change their order, please call EarthBox® Customer Service at 1-800-442-7336 as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. EST). We'll do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion on your order.
Missing and Stolen Deliveries
Unfortunately, the reality of missing and stolen package(s) exists. We will provide you will detailed tracking information once it becomes available so that you can track the status of your shipment. We recommend having someone home on the expected delivery date, or enlisting the help of a trusted individual to retrieve your package(s) for you. You may also choose to have your shipment sent to an alternate address during the checkout process, such as a family member or work address. If your delivery is missing, please contact us as soon as possible so we can investigate with the carrier and confirm the delivery status. If believed to be stolen, you should contact your local authorities immediately and file a report. Once a report has been filed, contact your banking institution or credit card provider regarding the charges. Novelty Manufacturing Co. is not responsible for missing or stolen deliveries.
Please note: In some areas with increased chances for stolen packages, the carrier will often try to "hide" the delivery in a safer place. Be sure to check the delivery notes and look in, under, and around all doorways, porches, decks, shrubbery, and steps.
2016 HOLIDAY SHIPPING INFORMATION
We still adhere to our normal shipping policy throughout the holiday season, meaning we still need a minimum of 24-48 hours to process, package, and ship all orders, and this does not include weekends.
Most orders placed on or before Thursday, December 15, 2016 will be shipped for delivery on or before December 24th. For orders placed after 12:00 p.m. EST on December 15, 2016, there is still a good chance for holiday delivery based on your destination state, but we do offer expedited shipping options for additional charges. We will do our best to handle your orders as quickly as possible during the holiday rush.
Please Note: Shipments will NOT be delivered on December 25th. Shipments will resume and be made on December 26th.
When ordering December 16, 2016 through December 21, 2016, we suggest you choose to have your order shipped via FedEx 2-Day Delivery (at the appropriate charges listed above) in order to receive your shipment by December 24th. There is no discount for expedited shipping methods.
Novelty Manufacturing Co. will not be responsible for packages that are delayed in transit due to third party shippers, inclement weather, lost/ stolen packages, or any other circumstances.
Last Update: August 26, 2016