Shipping Policies and Procedures
We guarantee safe shipping on all orders and are proud to offer FedEx, UPS, or USPS shipping. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us, and a replacement will be issued free of charge within 1 business day of receiving your request. You should keep the defective parts until told by a Customer Advocate to discard or recycle the defective product(s).
Shipping and Handling
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouses to arrive within 7-10 business days of receipt of the order, with the exception of backordered items, which could take up to 3-4 weeks. Items shipped via Parcel Post may take 5-10 business days. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Some heavy or oversized items may incur an overweight surcharge. Some items (such as pesticides or repellents) cannot be shipped to certain states or outside the continental U.S.
Shipping to AK, HI, and U.S. territories
Items shipped to AK, HI, and U.S. territories must be delivered by Parcel Post and charged at our "Parcel Shipping for HI, AK, and US Territories" shipping and handling rates, with oversized or heavy items incurring an additional overweight surcharge. For customers wishing to ship orders to APO/FPO addresses via Parcel Post, please call Customer Service at 1-800-821-8838 between 9:00 a.m. – 5:00 p.m. EST, Monday through Friday. We regret that we cannot ship to foreign countries.
Shipping to a P.O. Box
We recommend using a residential mailing address since most items cannot ship to a P.O. Box. If this occurs we will contact you.
International Shipping
We only ship to the United States, U.S. Territories and APO/FPO addresses. We have several international distributors that may be able to fill your order. Click here for further details.
Shipping Methods and Transit Times
| Destination | Shipping Method | Arrival |
| Continental 48 States | FedEx Ground | 7-10 business days |
| Continental 48 States | Parcel Post | 5-10 business days |
| AK, HI, and U.S. Territories | Parcel Post | 5-10 business days |
Shipping and Handling Charges
| Order Total | FedEx Ground & Parcel Post S&H |
Parcel Shipping for HI, AK, and US Territories S&H | FedEx 2Day Delivery S&H |
FedEx Next Day Standard Overnight Service S&H |
| Up to $30.00 | $7.95 | $14.95 | $22.95 | $27.95 |
| $30.01 - $50.00 | $9.95 | $29.95 | $29.95 | $45.95 |
| $50.01 - $70.00 | $16.95 | $46.95 | $46.95 | $62.95 |
| $70.01 - $90.00 | $18.95 | $58.95 | $58.95 | $74.95 |
| $90.01 - $125.00 | $19.95 | $69.95 | $69.95 | $89.95 |
| $125.01 - $250.00 | 16% of total merchandise | 40% of total merchandise | 40% of total merchandise | 50% of total merchandise |
| $250.01 - $5,000.00 | 13% of total merchandise | 40% of total merchandise | 40% of total merchandise | 40% of total merchandise |
Shipping to a Different Address
You can ship to 3 different addresses without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information.
Shipping and Handling Surcharges
Because items that include our Potting Mix are bulky and heavy, these items have an overweight surcharge. This charge is $6.95 for each item that is shipped with Potting Mix, and is in addition to regular shipping and handling charges, which are listed under the Shipping and Handling Charges chart, above.
Items that include 1.0 cu. ft. of Potting Mix, will incur an overweight surcharge of $2.50 for each item, and is in addition to regular shipping and handling charges, which are listed under the Shipping and Handling Charges chart, above.
All Beneficial Insects will incur a $5.95 surcharge. This is because they must be shipped live, and therefore, must be shipped the quickest way possible to ensure they will be alive when received. This surcharge is in addition to regular shipping and handling charges, as listed under the Shipping and Handling Charges chart, above.
Sales Tax
Sales tax on the merchandise and shipping charges is added to orders shipped to the following states: CO, PA, WA. Sales tax for items shipped to Washington is based on the location of final order acceptance.
Warehouse Pick-ups
We do not allow any customers to pick-up products from our warehouses or offices. We must ship all items.
Holiday Shipping Schedule
| ORDER TOTAL | FedEx Ground & Parcel Post S&H |
HI, AK & US Territories (EXX) S&H |
FedEx 2-Day (FE2) S&H |
FedEx Next Day (FES) S&H |
| Up to $30.00 | $0.00 | $15.00 | $15.00 | $20.00 |
| $30.01 to $50.00 | $0.00 | $20.00 | $20.00 | $35.00 |
| $50.01 to $70.00 | $0.00 | $30.00 | $30.00 | $45.00 |
| $70.01 to $90.00 | $0.00 | $40.00 | $40.00 | $55.00 |
| $90.01 to $125.00 | $0.00 | $50.00 | $50.00 | $70.00 |
| $125.01 to $250.00 | $0.00 | 25% of total merchandise |
25% of total merchandise |
35% of total merchandise |
| $250.01 to $5,000.00 | $0.00 | 25% of total merchandise |
25% of total merchandise |
35% of total merchandise |
We still adhere to our normal shipping policy throughout the holiday season, meaning we still need a minimum of 24-48 hours to process and package all orders, and this does not include weekends.
Orders placed before December, 16th will be shipped by FedEx Ground for delivery before Dec 24. For orders placed after December 16th, there is still a good chance for holiday delivery based on your destination state. We will do our best to handle your orders as quickly as possible during the holiday rush.
Please Note: Shipments will NOT be delivered on December 25th. Shipments will resume and be made on December 26th.
When ordering December 16th through December 22nd, we suggest you choose to have your order shipped via FedEx 2Day (at the appropriate charges) in order to receive your shipment by December 24th.
Last Update: January 11, 2013
