Shipping Policies and Procedures
We guarantee safe shipping on all orders and are proud to offer FedEx, UPS, or USPS shipping. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us, and a replacement will be issued free of charge within 1 business day of receiving your request. You should keep the defective parts until told by a Customer Service Representative to discard or recycle the defective product(s).
Shipping and Handling
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouse to arrive within 5-7 business days of receipt of the order, with the exception of backordered items, which could take longer. Items shipped via USPS/Parcel Post may take 12-15 business days. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Some heavy or oversized items may incur an overweight surcharge. By law, some items (such as pesticides or repellents) cannot be shipped to certain states or outside the continental U.S.
Shipping to AK, HI, and U.S. Territories
Items shipped to AK, HI, and U.S. territories must be delivered by USPS/Parcel Post and charged at our "USPS/Parcel Post to HI, AK, and US Territories" shipping and handling rates, with oversized or heavy items incurring an additional overweight surcharge. For customers wishing to ship orders to APO/FPO addresses via USPS/Parcel Post, please call Customer Service at 1-800-821-8838 (option "1") between 9:00 a.m. – 5:00 p.m. EST, Monday through Friday. We regret that we cannot ship to foreign countries, except Canada (See Canadian Shipping Policy HERE).
Shipping to a P.O. Box
We strongly recommend using a residential mailing address since most items cannot ship to a P.O. Box. If this occurs we will contact you.
We only ship to the United States, U.S. Territories, APO/FPO addresses, and Canada. We regret we cannot ship to any other foreign countries. Canadian customers should read the full Canadian Shipping Policy HERE.
Shipping Methods and Transit Times
|Continental 48 States||FedEx Ground||5-7 business days|
|Continental 48 States||USPS/Parcel Post||12-15 business days|
|AK, HI, and U.S. Territories||USPS/Parcel Post||15-20 business days|
Shipping and Handling Charges (U.S. customers)
|Order Total||FedEx Ground & USPS/Parcel Post to Continental 48 States S&H||USPS/Parcel Post to HI, AK, and US Territories S&H||FedEx 2-Day Delivery S&H||FedEx Next Day Standard Overnight S&H|
|Up to $30.00||$7.95||$14.95||$22.95||$27.95|
|$30.01 - $50.00||$9.95||$29.95||$29.95||$45.95|
|$50.01 - $70.00||$16.95||$46.95||$46.95||$62.95|
|$70.01 - $90.00||$18.95||$58.95||$58.95||$74.95|
|$90.01 - $125.00||$19.95||$69.95||$69.95||$89.95|
|$125.01 - $250.00||16% of total merchandise||40% of total merchandise||40% of total merchandise||50% of total merchandise|
|$250.01 - $5,000.00||13% of total merchandise||40% of total merchandise||40% of total merchandise||40% of total merchandise|
Shipping to a Different Address
You can ship to a single (1) different address without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information.
Because items that include our 2.0 cu. ft. Potting Mix are bulky and heavy, these items have an overweight surcharge. This charge is $6.95 for each item that is shipped with Potting Mix, and is in addition to regular shipping and handling charges, which are listed under the "Shipping and Handling Charges" chart, above.
Items that include our 1.0 cu. ft. of Potting Mix, will incur an overweight surcharge of $3.49 for each item, and is in addition to regular shipping and handling charges, which are listed under the Shipping and Handling Charges chart, above.
All Beneficial Insects will incur a $5.95 surcharge. This is because they must be shipped live from our supplier, and therefore, must be shipped the quickest way possible to ensure they will be alive when received. This surcharge is in addition to regular shipping and handling charges, as listed under the "Shipping and Handling Charges" chart, above.
Sales tax on the merchandise and shipping charges is added to orders billed and/or shipped to Pennsylvania (PA).
We do not allow any customers to pick-up products from our warehouses or offices. We must ship all items, no exceptions.
We do not allow any customers to choose to delay or hold orders for shipment at a later date/time. Once placed, we must process and ship all orders immediately, no exceptions. In some cases, if an order is received with an item that is back-ordered, the entire shipment will be held until all products are ready to ship at the same time.
Cancelling Orders & Shipments
If a customer would like to cancel or change their order, please call EarthBox® Customer Service at 1-800-821-8838 as soon as possible (Open Monday - Friday, 9:00 a.m. - 5:00 p.m. EST). We'll do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion on your order.
2014 HOLIDAY SHIPPING SCHEDULE
We still adhere to our normal shipping policy throughout the holiday season, meaning we still need a minimum of 24-48 hours to process, package, and ship all orders, and this does not include weekends.
Orders placed on or before December, 17 2014 will be shipped by FedEx Ground for delivery before December 24th. For orders placed after December 17, 2014, there is still a good chance for holiday delivery based on your destination state. We will do our best to handle your orders as quickly as possible during the holiday rush.
Please Note: Shipments will NOT be delivered on December 25th. Shipments will resume and be made on December 26th.
When ordering December 18, 2014 through December 21, 2014, we suggest you choose to have your order shipped via FedEx 2-Day Delivery (at the appropriate charges) in order to receive your shipment by December 24th.
Last Update: May 15, 2014