Returns & Exchanges

We stand behind our products. If they arrive damaged, missing parts, or fail within 1 year, please contact us for replacement or refund. Otherwise, we offer free, 60-day returns & exchanges on all items ordered from EarthBox.com (except final sale items).

To begin a return or exchange, visit our returns portal:

We've partnered with Happy Returns to provide an easy, guided process to generate your free return shipping label. You'll choose whether you want to exchange for a different color, get refunded to the original payment method, or receive store credit. For exchanges other than color, please contact us for assistance.

Refund & Exchange Timeline

After your return or exchange is delivered to us, we'll process it as you requested, typically within 7 business days. You'll receive a confirmation email when we've approved it. It's at that point that your refund or exchange is sent to you. Please note that any shipping & handling fees from the original order are non-refundable.

Order Cancelations & Changes

To cancel an order, please contact our Consumer Care team as soon as possible. We'll do everything we can to accommodate the request, but please keep in mind that our order fulfillment systems are designed to get orders shipped quickly. Cancelation requests must be made, and confirmed, within 24 hours of placing an order.

Order Changes

We are unable to make additions to an order after it has been placed. Additions require us to refund and cancel the original order since we're unable to charge your payment method again. You will then need to place the order again or have us place the order over the phone. We apologize for the inconvenience.

For item color changes, removing items from an order, or changing the delivery address, please contact us as soon as possible. There is an address change fee if your order has already been shipped. As a courtesy, we will cover that $25 fee that we incur on one package.