Return & Refund Policy
Cancellations, Returns, & Refunds
The EarthBox® gardening systems, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. The refund applies to the product purchase price and excludes the shipping cost. This policy does not cover the cost of packaging or shipping to return the product back to our Lancaster, PA facility. All returned items are subject to a 15% restocking fee. All EarthBox®-brand products must be returned to our Lancaster, PA facility.
Cancelations & Changes to an Order
If a customer would like to cancel an order, please call EarthBox® Customer Service at 1-800-442-7336 as soon as possible (Open Monday - Friday, 8:30 a.m. - 4:30 p.m. Eastern) after placing the order. We'll do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Cancelation requests must be made, and confirmed, within 24 hours of placing an order.
Please note: If you cancel an item that qualified for a promotion or special deal, you may no longer be eligible for that discount or promotion.
Requests to change an order will require speaking with a Consumer Care Representative. We are unable to modify an order in any way once it has been placed, so the original order will need to be canceled and refunded. A new order with the corrected items will need to be placed and a credit card will need to be provided to process the order.
To make a return, please alert EarthBox® Consumer Care before shipping anything. Be sure to include the following information with your returned items:
1. First and last name of purchaser
3. Phone number and/or email address associated with order
4. Order number and/or packing slip
5. Reason for return
All product(s) must be placed in a shipping envelope, carton, or box.
The customer is responsible for returning product at their expense, unless it is determined that a mistake has been made or there is a defect with the product. The customer is advised to keep the tracking number of any returned package to ensure it arrives to our facility.
The EarthBox® gardening system, EarthBox® Staking System, EarthBox® Garden Stand, EarthBox® Automatic Watering System (AWS), and all related EarthBox®-brand parts are guaranteed to be effective and free from defects for up to 1 year from the original purchase date. Any defective and/or missing part(s) will be shipped to the customer free of charge.
Customers should keep the defective parts until told by a Consumer Care Representative to:
- Discard or recycle the defective product(s)
- Take a photo of the defective product(s)
- Return the defective product(s) for further inspection
- In this event, Novelty Manufacturing Co. will issue a pick-up by FedEx for the defective product(s).
Returns are processed 1-2 times per week at our Lancaster, PA facility. Once in receipt of the returned product(s), we will unpack what has been returned and inspect the items. Once the return has been processed, a Consumer Care Representative will issue the refund accordingly or contact the customer if there are any questions or disputes.
We ask to allow up to 2 business days for the transaction to appear on the customer’s credit card. Please keep in mind, certain credit card companies may take up to 10 additional business days to post the refund to the customer's account.
From time to time, EarthBox® by Novelty Mfg. may run special promotions. These special promotions are for the duration of time designated to run the promotion only, and refunds cannot be issued for orders placed outside of the promotional period.
Last Update: August 9th, 2021