EarthBox Shipping Policies and Procedures
We guarantee safe shipping on all orders and are proud to offer "Standard Shipping" by FedEx Home Delivery (Ground), FedEx SmartPost, and USPS/Parcel Post. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us and a replacement will be issued free of charge within 1 business day of receiving your request. You should photograph and keep the defective parts and packaging until told by a Customer Service Representative (CSR) to discard, recycle, or send back the defective product(s).
Shipping and Handling
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouse to arrive within 5-8 business days of receipt of the order, with the exception of backordered items, which could take longer. Items shipped via USPS/Parcel Post may take 12-15 business days, depending on final destination. Some items may not arrive in the same box, and all packages should be opened and carefully inspected upon receipt. Some heavy or oversized items may incur additional shipping fees. By law, some items (such as pesticides or repellents) cannot be shipped to certain states or outside the Continental U.S.
Shipping to AK, HI, and U.S. Territories
Items shipped to AK, HI, and U.S. territories must be delivered by USPS/Parcel Post and charged at our "USPS/Parcel Post" shipping and handling rates. Please be aware that shipping outside the Continental U.S. will result in longer arrival times, and may take up to 6 weeks for delivery. We are not responsible any delayed shipments.
Shipping to a P.O. Box
Unfortunately, since most items cannot ship to a P.O. Box, if you enter your order to be shipped to a P.O. Box, your order may be delayed or incur extra shipping charges. We are not responsible for items shipped to a P.O. Box nor will we refund any orders shipped to a P.O. Box.
We only ship to the United States, U.S. Territories, APO/FPO addresses, and Canada. For customers wishing to ship orders to APO/FPO addresses via USPS/Parcel Post, please call Customer Service at 1-800-442-7336 between 8:00 a.m. – 4:30 p.m. EST, Monday through Friday. We regret we cannot ship to any other foreign countries at this time. Canadian customers should read the full Canadian Shipping Policy HERE.
Shipping Methods and Transit Times
|Continental 48 States||Standard Shipping||5-8 business days|
|Continental 48 States||USPS/Parcel Post||12-15 business days|
|AK, HI, and U.S. Territories||USPS/Parcel Post||Up to 6 weeks|
Shipping and Handling Charges (U.S. customers)
|Order Total||Standard Shipping to Continental 48 States (Ground: FedEx Home Delivery, FedEx SmartPost, or USPS/Parcel Post)||USPS/Parcel Post Shipping to HI, AK, and U.S. Territories||FedEx 2-Day Delivery Shipping||FedEx Next Day Standard Overnight Shipping|
|Up to $29.99||$7.95||By Request||By Request||By Request|
|$30.00 - $49.99||$9.95||By Request||By Request||By Request|
|$50.00 - $69.99||$16.95||By Request||By Request||By Request|
|$70.00 - $89.99||$18.95||By Request||By Request||By Request|
|$90.00 - $124.99||$19.95||By Request||By Request||By Request|
|$125.00 - $249.99||16% of total merchandise||By Request||By Request||By Request|
|$250.00 - $1,499.99||13% of total merchandise||By Request||By Request||By Request|
|$1,500+||By Request||By Request||By Request||By Request|
Billing Address vs. Shipping Address
You can ship to a single (1) different address (from the "Billing Address") without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information. If you wish to ship to multiple addresses, you must complete a separate order for each different shipping addresses. We are unable to combine shipping charges for multiple addresses/ orders.
Changing Shipping Address
If you'd like to change your shipping address after you've placed the order, you may incur additional charges. If you've realized that you've accidentely entered an incorrect shipping address, contact us immediately to avoid any extra charges.
6.0% sales tax on the merchandise and shipping charges is added to orders billed and/or shipped to Pennsylvania (PA).
We do not allow customers to pick-up any products from our manufacturing plant, warehouses, or offices. We must ship all items, no exceptions.
Placing Orders on Hold
We do not allow any customers to choose to delay or hold orders for shipment at a later date/time. Once placed, we must process and ship all orders immediately, no exceptions. In some cases, if an order is received with an item that is back-ordered, the entire shipment may be held until all products are ready to ship at the same time.
From time-to-time, incidents beyond our control may affect shipping, resulting in a longer period of time before you receive your order. Such incidents may be related to weather or other natural disasters; government restrictions such as "State of Emergency;" or mechanical failure on the carrier's mode of transport. Novelty Manufacturing Co. will not be held responsible for such delays. In appropriate cases, we will file a claim with the carrier.
Cancelling Orders & Shipments
If a customer would like to cancel or change their order, please call EarthBox® Customer Service at 1-800-442-7336 as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. EST). We'll do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion on your order.
Missing and Stolen Deliveries
Unfortunately, the reality of missing and stolen package(s) exists. We will provide you will detailed tracking information once it becomes available so that you can track the status of your shipment. We recommend having someone home on the expected delivery date, or enlisting the help of a trusted individual to retrieve your package(s) for you. You may also choose to have your shipment sent to an alternate address during the checkout process, such as a family member or work address. If your delivery is missing, please contact us as soon as possible so we can investigate with the carrier and confirm the delivery status. If believed to be stolen, you should contact your local authorities immediately and file a report. Novelty Manufacturing Co. is not responsible for missing or stolen deliveries.
You may call in your order during our regular business hours and ask for your delivery to require a signature, for an additional fee. If you live in an area where package theft is a known issue, we urge you to consider this option.
Please note: In some areas with increased chances for stolen packages, the carrier will often try to "hide" the delivery in a safer place. Be sure to check the delivery notes and look in, under, and around all doorways, porches, decks, shrubbery, and steps.
Shipping orders $1,500.00+ USD
Please fill out the contact us form and we will assist you in obtaining the best freight quote.
Last Update: April 9, 2020